How To Improve Online Comments: Test Whether People Have Read The Article Before Allowing Them To Respond
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For a while now, Techdirt has been writing about the decision by some sites to stop allowing readers to make comments on articles. We've pointed out that's pretty regrettable, especially when it's couched in insulting terms of "valuing conversations" or building "better relationships." Dropping comments is a lazy response to a real and challenging problem: how to encourage readers to engage in meaningful ways.As well as a natural tendency for people to write hurtful or insultings things that they probably wouldn't say to each other face-to-face, there's another problem: the rise of Internet troll factories whose entire purpose is to flood sites with propaganda in the form of comments that espouse a particular viewpoint. As we noted recently, Google is looking to use machine learning technology to help identify and then deal with toxic comments:a publisher could flag comments for its own moderators to review and decide whether to include them in a conversation. Or a publisher could provide tools to help their community understand the impact of what they are writing -- by, for example, letting the commenter see the potential toxicity of their comment as they write it. Publishers could even just allow readers to sort comments by toxicity themselves, making it easier to find great discussions hidden under toxic ones. As Google itself admits, the issue is "about more than just improving comments. We hope we can help improve conversations online." A rather clever way to do that has been devised by NRKbeta, the technology site of the Norwegian government-owned radio and television public broadcasting company, NRK. Here's the basic idea (via Google Translate):a small [on-screen] module is presented to you as a reader with three questions from the article that you must answer in order to be able to contribute to the discussion. Actually reading the article before you comment on it -- pretty revolutionary, no? NRKbeta realizes that it's not a perfect solution:We know of course that it is possible to "cheat" with these questions by searching the text above [the on-screen module], and that using this approach it cannot be guaranteed that everyone actually read the article, but we still think it's worth the experiment. It's hard not to agree, because it tries to tackle one of the root causes of comments that add nothing to the conversation -- a failure to read what the article said -- by making it a pre-requisite before you can add your own thoughts. It also has the virtue of being extensible in various ways. For example, there could be more than three questions in the pop-up box, and your comment's place and prominence in the conversation could be determined by how many you get right. This might allow the thoughts of more engaged readers to bubble naturally to the top of the conversation. The fact that the code for the feature has been released as free software makes experimentation even easier. NRKbeta's idea certainly seems a better approach than simply giving up and removing comments altogether.Follow me @glynmoody on Twitter or identi.ca, and +glynmoody on Google+
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Consumer Reports Proposes Open Source Security Standard To Keep The Internet Of Things From Sucking
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Thanks to a laundry list of lazy companies, everything from your Barbie doll to your tea kettle is now hackable. Worse, these devices are now being quickly incorporated into some of the largest botnets ever built, resulting in some of the most devastating DDoS attacks the internet has ever seen. In short: thanks to "internet of things" companies that prioritized profits over consumer privacy and the safety of the internet, we're now facing a security and privacy dumpster fire that many experts believe will, sooner or later, result in mass human fatalities.Hoping to, you know, help prevent that, the folks at Consumer Reports this week unveiled a new open source digital consumer-protection standard that safeguards consumers' security and privacy in the internet-of-broken things era. According to the non-profit's explanation of the new standard, it's working with privacy software firm Disconnect, non-profit privacy research firm Ranking Digital Rights (RDR), and nonprofit software security-testing organization Cyber Independent Testing Lab (CITL) on the new effort, which it acknowledges is early and requires public and expert assistance.As it stands, most of the proposals are common sense and take aim at most of the common issues in the IOT space. For example, encouraging companies to spend a few minutes engaged in "penetration testing" of their products before shipping (a novel idea!). The standard also hopes to ensure companies notify consumers of what's being collected and who it's being shared with, and that devices aren't using default login credentials. But Consumer Reports also notes that it hopes to develop these standards with an eye on more broadly incorporating them into product reviews:"The standard should be easy enough for consumers without a technical background to understand, yet sophisticated enough to guide testing organizations such as Consumer Reports as we develop precise testing protocols. We want to rate products on measures such as security, in much the same the way we currently assess products for physical safety and performance." This isn't the first effort of this type. Both the Department of Homeland Security and the FCC have started pushing for some voluntary sort of consistent standards. Of course the problem is that these standards are voluntary, meaning that the kind of companies that cut corners in the first place to sell unsecured products, aren't likely to give much of a damn. It's why folks like Bruce Schneier have advocated for stronger regulations. But with government agencies already walking back even existing consumer privacy protections under Trump, that doesn't seem likely anytime soon. And even if they were open to it, does anyone actually think that federal bureaucrats would come up with reasonable, workable standards that didn't do more harm than good? Having prominent reviewers, such as Consumer Reports take this on through an open standard and reviews seems like a pretty good way of shaming companies into better behavior.Consumer Reports is quick to acknowledge this is just the beginning of what they hope evolves into a more comprehensive standard:"The standard as it's now written is a first draft. We hope that everyone from engineers to industry groups to concerned parents will get involved in shaping future versions of it. We've placed the standards on GitHub, a website that's widely used by software developers to share ideas and work on group projects. Because GitHub can be hard for newcomers to navigate, we've also built a website that has the same information." Folks that are curious or want to lend their assistance can check out the full standard here.
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