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February 2021
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Stadia Fallout: Nobody Can Address Stadia Games' Bugs Because Google Fired All The Developers

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More bad news for Stadia. We were just discussing Google's decision to axe its own game development studios. In and of itself, such a move to cut staff like this would be a worrying sign for the platform, especially given just how much growing interest there has been in video games and game-streaming surrounding the COVID-19 pandemic. But when it's instead one more indication that Google isn't fully committed to its own platform, alongside the poor reception from the public and concerns about whether it can deliver the gaming experience it promised, these things tend to pile up on one another. I have attempted to drive home the point of just how important the development of trust with customers is for Stadia, given that those buying into the platform are gaming entirely at the pleasure of Google's desire to keep Stadia going.And the hits to trust keep coming. In direct fallout from its decision to cut the development teams, Stadia customers are finding themselves unable to get support for Google's internally developed game.

One of the few games that Google actually owns — although it was released first on consoles and PC before making its Stadia debut — was Journey to the Savage Planet. Google acquired Typhon Studios before the end of 2019, and the deal meant that Journey to the Savage Planet was one of the few games that came free with the Stadia Pro subscription.Typhon Studios was the first studio acquired by Google, but with the effective closure of Google’s gaming ambitions, the developers there were let go with everyone else. For users who are still playing on Stadia however — at least the ones who aren’t suing Google — that’s caused a bit of a problem, because there’s nobody around to fix their games.
And in the case of Journey to the Savage Planet, fixes are definitely needed. Crashes and glitches appear to be the normal experience for those playing the game. Still others report that the game regularly freezes at the start menu. Worse yet, it appears that some reporting these bugs are being told by Google reps that they are going to work with the now-axed developers to address their concerns.Said axed-developers, however, are telling everyone that will listen that, no, they can't, because they were laid off.
Unable to play Journey in single-player or co-op, one user reached out to the game’s publisher, 505 Games. After being told by Stadia’s social team that they would work with the publisher on a fix, the publisher said: Actually, we can’t fix this for you at all.“Unfortunately, there is nothing we can do from our end right now since all of the game code and data on Stadia is owned by Google,” 505’s support staffer said in an email.In a follow-up a few days ago, another 505 Games support staffer suggested the user remind Google that, actually, Google are the ones responsible for publishing everything on Google Stadia.
There's literally no way for those now ex-Google employees to make fixes on games when the code resides on Google's systems. And if Google itself cannot fix the bugs, well, then the bugs go unfixed, full stop.All of this comes as Stadia reps are telling people that more games are coming to the platform in a pitch to drive adoption of Stadia among the public. But given the experience that public has with Google's own game, it's hard to imagine many trusting the platform enough to buy in. This has all the earmarks of other abandoned Google projects in the past, where the company never seems to decide whether it is fully invested in the product or not. In the past, that has led to those projects withering on the vine. Why the public should expect something different out of Stadia is an open question.

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posted at: 12:00am on 25-Feb-2021
path: /Policy | permalink | edit (requires password)

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Content Moderation Case Study: Chatroulette Leverages New AI To Combat Unwanted Nudity (2020)

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Summary: Chatroulette rose to fame shortly after its creation in late 2009. The platform offered a new take on video chat, pairing users with other random users with each spin of the virtual wheel.

The novelty of the experience soon wore off when it became apparent Chatroulette was host to a large assortment of pranksters and exhibitionists. Users hoping to luck into some scintillating video chat were instead greeted with exposed penises and other body parts. (But mostly penises.)This especially unsavory aspect of the service was assumed to be its legacy -- one that would see it resigned to the junkheap of failed social platforms. Chatroulette attempted to handle its content problem by giving users the power to flag other users and deployed a rudimentary AI to block possibly-offensive users.The site soldiered on, partially supported by a premium service that paired users with other users in their area or who shared the same interests. Then something unexpected happened that drove a whole new set of users to Chatroulette: the COVID-19 pandemic. More people than ever were trapped at home and starved for human interaction. Very few of those were hoping to see an assortment of penises.Faced with an influx of users and content to moderate, Chatroulette brought in AI moderation specialist Hive, the same company that currently moderates content on Reddit. With Chatroulette experiencing a resurgence, the company is hoping a system capable of processing millions of frames of chat video will keep its channels clear of unwanted content.Decisions to be made by Chatroulette:
  • Is it possible to filter live content quickly and accurately enough to prevent a return to the "old" Chatroulette?
  • Is the cost of moderation AI affordable given the site's seeming inability to attract or sustain a large user base?
  • If user growth continues, will it still be possible to backstop AI moderation with human moderators? 
  • What metrics should Chatroulette consider as measures of success here?
Questions and policy implications to consider:
  • Is over-moderation a foreseeable problem, given the challenges of moderating live video streams?
  • Is it possible to attract a more-dedicated user base while still respecting their apparent desire for anonymity?
  • Is it wise to maintain an unmoderated channel given the historical issues the site has had with unsolicited nudity and its exposure to/of minors?
Resolution: Chatroulette's new moderation efforts appear to be successfully distancing it from its inauspicious beginnings. However, the site's operating team still wryly acknowledges the reputation for nudity that defined the service for much of the last decade. But the site also points out that only a little more than 3% of its millions of monthly interactions contain explicit material, indicating Chatroulette feels the way forward is offering something that might have seemed boring ten years ago: a predictable and safe random chat experience.Originally published on the Trust & Safety Foundation website.

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posted at: 12:00am on 25-Feb-2021
path: /Policy | permalink | edit (requires password)

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