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Sat, 14 Nov 2020

Content Moderation Case Study: GoFundMe Addresses Controversial Fundraising Efforts (2020)
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Summary: Shortly after protests began in Kenosha, Wisconsin over the killing of Jacob Blake by police officers, armed citizens began showing up ostensibly to protect businesses and homes from violent protesters. One of these citizens was Kyle Rittenhouse, an Illinois native who traveled to Kenosha as a self-appointed peacekeeping force.

Following an altercation at a Kenosha car dealership, Rittenhouse shot three protesters, killing two of them. Shortly after it became apparent Rittenhouse was going to be criminally-charged, fundraisers for his legal defense were set up in his name at GoFundMe.As controversy continued to swirl, GoFundMe deleted the fundraisers from its platform and refunded all donations. When asked for the reason, GoFundMe stated the fundraisers had violated its terms of service. While nothing was specifically cited by GoFundMe as the violation triggering the removals, its terms of service allow it to remove "any other activity" the site deems "unacceptable."Decisions to be made by GoFundMe:Questions and policy implications to consider:Resolution: GoFundMe removed the fundraisers linked to Kyle Rittenhouse shortly after they appeared. While its explanation to queries was non-specific, the site's terms of use allow GoFundMe almost unlimited discretion when it comes to hosting fundraising efforts.This decision follows others GoFundMe has made in the past to take down controversial fundraising attempts. In 2015, it removed a fundraiser for Baltimore police officers facing criminal charges in the death of Freddie Gray. The stated reason for the removal was the fundraiser's attempt to "benefit" people charged with serious crimes. However, that same violation was not cited during the removal of Rittenhouse-related fundraisers, despite his being charged with first degree homicide.

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