Content Moderation Case Study: Linkedin Blocks Access To Journalist Profiles In China (2021)
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Summary: A major challenge for global internet companies is figuring how to deal with different rules and regulations within different countries. This has proven especially difficult for internet companies looking to operate in China — a country in which many of the most popular global websites are blocked.In 2015, there was an article highlighting how companies like Evernote and LinkedIn had avoided getting blocked in China, mainly by complying with the Chinese government’s demands that they moderate certain content. In that article, LinkedIn’s then-CEO Jeff Weiner noted:"We're expecting there will be requests to filter content," he said. "We are strongly in support of freedom of expression and we are opposed to censorship," he said, but "that's going to be necessary for us to achieve the kind of scale that we'd like to be able to deliver to our membership."Swedish journalist Jojje Olsson tweeted the article when it came out. Six years later LinkedIn informed Olsson that his own LinkedIn profile would no longer be available in China after referencing the Tiananmen square massacre in his profile.
This is absolutely unbelievable - under "Education" on my LinkedIn profile, I mention in one line that my degree easy in modern Chinese history was written about the Tiananmen square massacre.LinkedIn's response is to censor my entire profile for Chinese users. pic.twitter.com/0rMC6U59v0— Jojje Olsson (@jojjeols) June 17, 2021
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