Content Moderation Case Study: Social Media Services Respond When Recordings Of Shooting Are Uploaded By The Person Committing The Crimes (August 2015)
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Summary: The ability to instantly upload recordings and stream live video has made content moderation much more difficult. Uploads to YouTube have surpassed 500 hours of content every minute (as of May 2019), making any form of moderation inadequate.The same goes for Twitter and Facebook. Facebook's user base exceeds two billion worldwide. Over 500 million tweets are posted to Twitter every day (as of May 2020). Algorithms and human moderators are incapable of catching everything that violates terms of service.When the unthinkable happens -- as it did on August 26, 2015 -- these two social media services swiftly responded. But even their swift efforts weren't enough. The videos posted by Vester Lee Flanagan, a disgruntled former employee of CBS affiliate WDBJ in Virginia, showed him tracking down a WDBJ journalist and cameraman and shooting them both.
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