Content Moderation Case Study: US Army Bans Users For Asking About War Crimes On Twitch & Discord (July 2020)
Furnished content.
Summary: Content moderation questions are not just about the rules that internet platforms create for themselves to enforce: they sometimes involve users themselves enforcing some form of the site's rules, or their own rules, within spaces created on those platforms. One interesting case study involves the US Army's esports team and how it has dealt with hecklers.
"The U.S. Army eSports Team follows the guidelines and policies set by Twitch, and they did ban a user from their account," a representative of the U.S. Army esports team said in a statement. "Team members are very clear when talking with potential applicants that a game does not reflect a real Army experience. They discuss their career experiences in real terms with factual events. Team members ensure people understand what the Army offers through a realistic lens and not through the lens of a game meant for entertainment. This user's question was an attempt to shift the conversation to imply that Soldiers commit war crimes based on an optional weapon in a game, and we felt that violated Twitch's harassment policy. The U.S. Army offers youth more than 150 different careers, and ultimately the goal of the Army eSports Team is to accurately portray that range of opportunities to interested youth."Decisions to be made by the US Army:
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