United Airlines Made Its App Stop Working On My Phone, And What This Says About How Broken The Mobile Tech Space Is
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This post isn't really about United Airlines, but let's start there because it's still due plenty of criticism.One day my phone updated the United App. I forget if I had trusted it to auto-update, or if I'd manually accepted the update (which I usually do only after reviewing what's been changed in the new version), but in any case, suddenly I found that it wasn't working. I waited a few days to see if it was a transient problem, but it still wouldn't work. So I decided to uninstall and reinstall, and that's where I ran into a wall: it wouldn't download, because Google Play said the new version wasn't compatible with my phone.Wait, what? It used to run just fine. So I tweeted at United, which first responded in a surprisingly condescending and unhelpful way.
Hi, Cathy. We try to keep up to date with the latest technology and apologize if this has caused you any inconvenience. ^BK— United Airlines (@united) July 28, 2018
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