Content Moderation Case Study: Twitter Suspends Users Who Tweet The Word 'Memphis' (2021)
Furnished content.
Summary: Twitter users who made the mistake of tweeting out an innocuous word -- 'Memphis -- found themselves suspended from the service for 12 hours for apparently violating the terms of use.According to messages sent to suspended users, the use of the Tennessee city name violated prohibitions on posting personal information.
What's possible is a Twitter staffer tried to block a street address, but the postal syntax acted as an escape sequence, or the original was multi-line and they only pasted the city.If so, every use of the word "Memphis" was considered to be a post containing a full address Twitter had targeted for removal under its personal information policy.Decisions to be made by Twitter:
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